Order & Delivery FAQ:

What Shipping Options Do You Offer?At Forestoy, we understand that reliable and timely shipping is a crucial part of delivering your wooden toys to customers. Whether you're a small business looking for efficient solutions or a larger brand needing bulk shipments, we offer a variety of shipping options tailored to meet the unique needs of our clients. We are committed to providing secure, cost-effective, and on-time delivery worldwide, ensuring that your products reach their destination without hassle. Below is an in-depth breakdown of the shipping services we provide to accommodate all types of businesses.1. DDP (Delivered Duty Paid) ShippingOne of our most popular shipping services is DDP (Delivered Duty Paid), which offers a comprehensive solution for international shipments. This service includes everything from shipping, customs duties, taxes, to the final delivery at your designated location. We handle the entire process, ensuring that all costs and paperwork are managed upfront. DDP shipping is ideal for businesses looking to eliminate any surprises or hidden costs during the import process, providing them with a transparent pricing structure and peace of mind.By choosing DDP shipping, you are able to focus on other important aspects of your business, while we take care of the logistics. Our team coordinates with shipping carriers and customs authorities to ensure smooth and efficient delivery, helping you avoid delays at customs and additional charges.Benefits of DDP Shipping:All-in-one pricing: No hidden costs or surprise fees at customs.Hassle-free process: We take care of all shipping, import duties, and taxes.Efficient customs clearance: Our experience ensures quick processing at customs, avoiding delays.Worldwide delivery: We handle shipments to multiple international destinations, including the U.S., Europe, and Australia.2. Air FreightFor businesses needing faster delivery, air freight is the ideal option. Air freight offers quicker transit times compared to sea freight, making it suitable for customers requiring urgent orders or time-sensitive shipments. We work with major air carriers to provide global airfreight services that guarantee the safe and secure transportation of your wooden toys.Air freight is particularly popular for smaller shipments, especially when the need for speed outweighs the cost. While it may be more expensive than sea freight, the ability to ship products quickly is invaluable, particularly for businesses running on tight schedules or promotional deadlines.Benefits of Air Freight:Speedy delivery: Ideal for time-sensitive shipments.Higher frequency: Frequent flights ensure faster transit and flexibility.Global reach: Air freight allows delivery to virtually any part of the world.Cargo safety: High security and reduced risk of damage or theft during transit.3. Sea FreightFor larger shipments or when the delivery time is flexible, sea freight is the most economical shipping option. Sea freight is ideal for bulk shipments, where cost-efficiency is key. Despite longer delivery times compared to air freight, sea freight offers significant savings on large orders, making it a popular choice for businesses ordering wooden toys in bulk.We ensure that all sea freight shipments are packed and loaded securely to minimize the risk of damage during transport. With years of experience in managing sea freight, we provide expert advice on container options and logistics planning, ensuring your wooden toys are safely delivered to their destination.Benefits of Sea Freight:Cost-effective: The most economical option for bulk shipments.Large capacity: Perfect for big orders, as sea freight can accommodate large volumes.Environmental impact: While slower, sea freight is a more eco-friendly option compared to air freight.Global shipping network: Ships can reach most international ports around the world.4. Direct Shipping to Your WarehouseAt Forestoy, we understand the importance of managing inventory and having a smooth delivery process. That’s why we offer direct shipping to your warehouse. Whether you run a physical store, an online marketplace, or a distribution center, we can ship your wooden toys directly to your warehouse. This option helps streamline your supply chain and reduces the amount of time and cost involved in receiving goods.Our experienced team ensures that all products are carefully packed and prepared for direct shipment to your warehouse, ensuring they arrive in excellent condition. We also provide tracking services so you can stay updated on the status of your shipment from the moment it leaves our factory to its final destination.Benefits of Direct Shipping to Your Warehouse:Simplified inventory management: Receive your products directly at your warehouse without intermediaries.Cost-saving: Reduce handling and transfer fees.Fast and reliable service: We ensure timely delivery to your warehouse.Real-time tracking: Stay informed about your shipment’s status throughout its journey.5. Amazon FBA ShippingFor online businesses using Amazon as a sales platform, Amazon FBA (Fulfilled by Amazon) shipping is a highly efficient option. This service allows you to ship your products directly to Amazon’s warehouses, where Amazon handles storage, packaging, and shipping to customers. We work closely with Amazon FBA to ensure that your wooden toys meet Amazon’s strict guidelines for inventory and packaging.We can ship directly to Amazon’s fulfillment centers, helping you get your products to market faster and take advantage of Amazon's global distribution network. This is especially beneficial for businesses with high volumes of orders, as it eliminates the need for in-house inventory management and shipping.Benefits of Amazon FBA Shipping:Access to Amazon’s vast distribution network: Quick delivery to customers around the globe.Increased visibility: Products are eligible for Amazon Prime, boosting sales potential.Streamlined order fulfillment: Amazon takes care of storage, packaging, and delivery, saving you time.Seamless integration: We work directly with Amazon’s systems to ensure smooth inventory management.6. Customs and Compliance AssistanceNavigating customs regulations can be challenging, especially when shipping internationally. At Forestoy, we provide customs and compliance assistance to ensure your shipments pass through customs smoothly and quickly. We handle all documentation, including commercial invoices, packing lists, and certificates of origin, to ensure compliance with local regulations in each country.Our team is well-versed in international trade rules and can advise you on the best practices for clearing customs in various regions, including Europe, North America, and Australia. With Forestoy, you can rest assured that your products will meet all regulatory requirements and arrive on time without unexpected delays or fees.Benefits of Customs and Compliance Assistance:Expert guidance: We help you navigate complex customs processes.Efficient clearance: We ensure your shipments are processed quickly to avoid delays.Regulatory knowledge: Stay compliant with the latest trade laws and regulations.Minimized risk of fines: Our thorough documentation ensures adherence to customs rules.7. Tracking and Support ServicesWe understand that staying updated on the status of your shipments is crucial for smooth business operations. That’s why Forestoy offers tracking and support services to keep you informed every step of the way. With our advanced tracking systems, you can monitor your shipment in real time and receive updates about its location, expected arrival time, and any potential delays.Our dedicated customer support team is available to answer any questions or address concerns during the shipping process. Whether you need help with a delay, document requests, or other inquiries, we are always ready to assist you.Benefits of Tracking and Support Services:Real-time updates: Stay informed about the location and status of your shipment.24/7 customer support: Our team is always available to assist with any issues.Peace of mind: Track your order and receive confirmation of safe delivery.Detailed reporting: Access shipment status and history for greater control.

-As a rule,we accept 100% irrevocable LC at sight, or T/T 30% deposit before production and 70% balance against BL copy.What Payment Methods Do We Accept?At Forestoy, we strive to make your purchasing experience as convenient and seamless as possible. To ensure you can complete your orders with ease, we accept a variety of secure and reliable payment methods. We understand that each customer has different preferences when it comes to payment options, which is why we offer flexibility to meet your needs.1. Bank TransferFor larger orders or long-term business relationships, we accept payments via bank transfer. This method allows you to directly transfer funds from your account to ours, ensuring a smooth and secure transaction. Bank transfers are often used for wholesale orders or international shipments, offering a reliable way to process payments.2. Credit and Debit CardsWe accept payments via major credit and debit cards, including Visa, MasterCard, American Express, and others. This method is one of the quickest and most convenient for individuals and businesses alike. Card payments are processed through secure payment gateways, ensuring your information is safe and your transaction is completed quickly.3. PayPalFor customers looking for a faster way to pay online, we offer PayPal as a payment option. PayPal provides a secure platform for both domestic and international payments. Whether you are making a single purchase or placing an order for a large quantity of wooden toys, PayPal offers a quick and easy way to pay without the need to manually enter banking details each time.4. Western UnionFor customers in regions where other payment methods are not accessible, we also accept payments via Western Union. This payment method allows for easy and fast transactions globally, especially in areas where traditional banking may be limited.5. Letter of Credit (L/C)For business customers placing bulk or large-scale orders, we accept payment via Letter of Credit (L/C). This payment method is commonly used for international transactions and offers a higher level of security for both parties. It guarantees that the seller will receive payment as long as they meet the terms outlined in the letter of credit.6. Alipay & WeChat PayWe also offer Alipay and WeChat Pay as payment methods, which are particularly useful for customers based in China. These platforms offer a simple and effective way to make online payments, providing a smooth transaction process for local buyers.7. Escrow Payment ServicesFor certain orders, we may also accept payments through escrow services. This method provides a secure way to protect both the buyer and the seller, ensuring that funds are only released when both parties meet the agreed-upon terms. This payment option is ideal for customers placing large or custom orders who prefer an added layer of protection.8. Cryptocurrency (Coming Soon)In keeping with the evolving financial landscape, Forestoy is exploring the possibility of accepting cryptocurrencies for future transactions. Although this option is not yet available, we are working to integrate popular digital currencies such as Bitcoin, Ethereum, and others into our payment system for customers who prefer using cryptocurrency for their purchases.Why Choose Forestoy for Your Toy Needs?At Forestoy, we are dedicated to providing a smooth, transparent, and efficient experience for our customers. Our flexible payment methods are just one example of how we are constantly working to improve and cater to the unique needs of our clients.Whether you’re a small business or a large enterprise, we offer the most trusted payment methods, ensuring that you can buy our high-quality wooden toys with confidence. Our commitment to secure transactions and excellent customer service means that you can enjoy peace of mind while shopping with us.

How Do I Track My Order?At Forestoy, we understand the importance of keeping track of your orders. Whether you're ordering a wooden toy for your child or placing a bulk order for your business, tracking your order gives you peace of mind and transparency throughout the entire shipping process.Step-by-Step Guide to Tracking Your OrderOnce you've placed an order with us, we'll send you a confirmation email that includes all the details of your purchase. This email will also contain a tracking number if your order is shipped via a courier service. Here’s how you can track your order:Find Your Tracking Number: After your order has been processed and dispatched, we will send you a confirmation email. This email will include important details such as your order number, the shipping address, and the tracking number assigned to your order. Keep this email handy to track your order later.Visit the Courier's Tracking Page: In the confirmation email, you will also find a link to the courier’s website (e.g., DHL, FedEx, UPS, etc.). Each courier service has its own tracking system. Simply click on the link or visit the courier’s website directly and enter the tracking number into the designated tracking box.Enter Your Tracking Number: On the courier’s tracking page, you will be prompted to enter your tracking number. This number is unique to your order and helps the courier track the exact location of your package. Enter the number carefully and click on the "Track" button.View Real-time Tracking Information: After entering the tracking number, the website will display real-time updates on your order's status. You’ll be able to see the following information:The current location of your package.Estimated delivery date.The courier’s transit history.Any delays or issues during transit.Receive Delivery Notifications: Once your order is out for delivery, most courier services will send you an email or SMS notification. This message will include the estimated delivery window, so you can be prepared for your package’s arrival.What If I Don’t Have My Tracking Number?If, for any reason, you can't find your tracking number or if you haven’t received your confirmation email, don’t worry. Follow these steps:Check Your Email Inbox: First, check your inbox and spam/junk folders to ensure the confirmation email hasn’t ended up in the wrong folder. If you still can’t find it, proceed to the next step.Contact Customer Service: Reach out to our customer service team at toys@greenforest.cn. Provide your order number (if available), name, and shipping address, and we’ll be happy to provide you with the tracking information or update you on the status of your order.Order History on Your Account: If you’ve created an account with us, log in to your account on our website. You can find your past orders under the "Order History" section, which may include your tracking number and order status.What to Do if Your Order Is DelayedIf you notice that your order is delayed, there could be several reasons for the delay. Here's what to do:Check for Delivery Issues: Sometimes couriers experience delays due to weather conditions, high volume of shipments, or other unforeseen circumstances. If your order is delayed, check the tracking updates for the latest status.Contact the Courier Service: If the tracking status has not been updated for several days, you may want to contact the courier service directly. They may have more detailed information regarding any issues with delivery.Contact Forestoy: If you’re unable to resolve the issue with the courier, please contact us. Our customer service team can assist in locating your order and ensuring it reaches you as soon as possible. You can reach us at toys@greenforest.cn.International Orders: For international orders, please be aware that customs processing can sometimes cause delays. If your order is being held in customs, it may take extra time to be released and delivered. Tracking updates will generally reflect any customs delays.How Long Will It Take to Get My Order?The delivery time for your order depends on several factors:Shipping Method: Standard shipping usually takes between 5-7 business days for domestic orders, while express shipping options can deliver in 1-2 days. International shipping may take longer, typically between 10-20 business days, depending on the destination.Customs Clearance: International orders may be delayed due to customs clearance, which can vary depending on the country.Product Availability: If you’ve ordered a customized or made-to-order item, it may take longer to ship. We will provide you with an estimated shipping time at checkout.Can I Change My Shipping Information After Placing an Order?Once an order has been processed, it’s often too late to make changes to the shipping information. However, if you need to make adjustments, contact us as soon as possible at toys@greenforest.cn. We’ll do our best to assist you, though we can’t guarantee changes once the order is in transit.What If My Order Is Missing or Damaged?If your order arrives damaged or is missing, contact us immediately. We take the quality and safety of our products seriously, and we will work with the courier to resolve the issue as quickly as possible. Be sure to keep all packaging materials and take photos of any damage to help us investigate the problem.

Our minimum order quantity is 1000 sets for wooden toys,500 sets for wooden furniture.Minimum Order Quantity for Custom Wooden Toys and Children's Furniture: What You Need to KnowWhen considering custom wooden toys or children's furniture for your business, understanding the minimum order quantity (MOQ) is crucial for managing costs and ensuring a smooth partnership with your supplier. At Forestoy, we pride ourselves on offering flexible and scalable solutions for businesses of all sizes, from small retailers to large brands.What is Minimum Order Quantity (MOQ)?Minimum Order Quantity (MOQ) refers to the smallest amount of a product that a supplier is willing to produce or sell. For custom wooden toys and wooden children’s furniture, the MOQ can vary depending on the complexity of the design, materials, and production capabilities. Generally, custom wooden toy manufacturers like Forestoy offer flexible MOQ options based on your specific requirements.Why is MOQ Important for Your Business?The MOQ is an essential factor that affects the cost, production timeline, and your ability to meet market demands. Customizing products for your brand often requires an initial investment in materials, design, and tooling, which is reflected in the MOQ. Higher MOQs can reduce the per-unit cost, while smaller orders typically come with a higher price per unit due to setup and production costs.What is Forestoy’s MOQ for Custom Wooden Toys and Furniture?At Forestoy, we understand that businesses have varying needs, and we work to accommodate both large-scale retailers and small businesses. The MOQ for custom wooden toys and wooden children's furniture typically starts at 1,000 units per design. This quantity helps to streamline production and ensure that we can meet your order efficiently while maintaining high-quality standards.Benefits of Ordering at a Higher MOQWhile 1,000 units may seem like a large number, there are several benefits to ordering in bulk:Lower Per-Unit Price: Larger orders often come with discounts, allowing you to lower the cost per unit. This can lead to higher profit margins when reselling.Better Customization Options: With a higher order volume, there is more flexibility in customization, including packaging, colors, and design alterations.Supply Chain Efficiency: Placing a bulk order ensures a streamlined production process and quicker delivery times, making it easier to manage stock levels and fulfill customer orders.Factors That Can Influence MOQThe MOQ for custom wooden toys and furniture can fluctuate depending on several factors, including:Product Complexity: More intricate designs or custom features may require a higher MOQ to cover the costs of specialized materials or tooling.Material Type: The choice of wood, paint, and finish can impact production costs. Certain high-quality materials may increase the MOQ.Customization Level: The more specific your customizations (such as engraving or unique design patterns), the higher the MOQ may need to be to justify the manufacturing costs.Production Capacity: Suppliers with larger manufacturing capabilities may offer lower MOQs for custom orders. Conversely, smaller suppliers may require higher MOQs to cover setup costs.Small Orders for Custom Wooden ToysFor businesses with limited storage or budget, ordering smaller quantities may be a better option. While the per-unit cost will be higher for orders under 1,000 units, some manufacturers may offer flexible MOQ terms or sample orders to help you gauge demand before placing a large order.How Forestoy Supports Your Custom OrdersAt Forestoy, we specialize in custom wooden toys and children’s furniture. Our team works closely with clients to ensure that the MOQ is tailored to your business needs, whether you're looking to stock a limited collection or place a large order. We offer various design options, from traditional wooden toys to more contemporary pieces, ensuring that your vision is brought to life.Additionally, we provide sample testing for quality assurance before placing bulk orders, allowing you to verify product quality and fit before committing to large quantities.