How do I track my order?

At Forestoy, we understand the importance of keeping track of your orders. Whether you're ordering a wooden toy for your child or placing a bulk order for your business, tracking your order gives you peace of mind and transparency throughout the entire shipping process.

Once you've placed an order with us, we'll send you a confirmation email that includes all the details of your purchase. This email will also contain a tracking number if your order is shipped via a courier service. Here’s how you can track your order:

Find Your Tracking Number: After your order has been processed and dispatched, we will send you a confirmation email. This email will include important details such as your order number, the shipping address, and the tracking number assigned to your order. Keep this email handy to track your order later.

Visit the Courier's Tracking Page: In the confirmation email, you will also find a link to the courier’s website (e.g., DHL, FedEx, UPS, etc.). Each courier service has its own tracking system. Simply click on the link or visit the courier’s website directly and enter the tracking number into the designated tracking box.

Enter Your Tracking Number: On the courier’s tracking page, you will be prompted to enter your tracking number. This number is unique to your order and helps the courier track the exact location of your package. Enter the number carefully and click on the "Track" button.

View Real-time Tracking Information: After entering the tracking number, the website will display real-time updates on your order's status. You’ll be able to see the following information:

The current location of your package.

Estimated delivery date.

The courier’s transit history.

Any delays or issues during transit.

Receive Delivery Notifications: Once your order is out for delivery, most courier services will send you an email or SMS notification. This message will include the estimated delivery window, so you can be prepared for your package’s arrival.

If, for any reason, you can't find your tracking number or if you haven’t received your confirmation email, don’t worry. Follow these steps:

Check Your Email Inbox: First, check your inbox and spam/junk folders to ensure the confirmation email hasn’t ended up in the wrong folder. If you still can’t find it, proceed to the next step.

Contact Customer Service: Reach out to our customer service team at toys@greenforest.cn. Provide your order number (if available), name, and shipping address, and we’ll be happy to provide you with the tracking information or update you on the status of your order.

Order History on Your Account: If you’ve created an account with us, log in to your account on our website. You can find your past orders under the "Order History" section, which may include your tracking number and order status.

If you notice that your order is delayed, there could be several reasons for the delay. Here's what to do:

Check for Delivery Issues: Sometimes couriers experience delays due to weather conditions, high volume of shipments, or other unforeseen circumstances. If your order is delayed, check the tracking updates for the latest status.

Contact the Courier Service: If the tracking status has not been updated for several days, you may want to contact the courier service directly. They may have more detailed information regarding any issues with delivery.

Contact Forestoy: If you’re unable to resolve the issue with the courier, please contact us. Our customer service team can assist in locating your order and ensuring it reaches you as soon as possible. You can reach us at toys@greenforest.cn.

International Orders: For international orders, please be aware that customs processing can sometimes cause delays. If your order is being held in customs, it may take extra time to be released and delivered. Tracking updates will generally reflect any customs delays.

The delivery time for your order depends on several factors:

Shipping Method: Standard shipping usually takes between 5-7 business days for domestic orders, while express shipping options can deliver in 1-2 days. International shipping may take longer, typically between 10-20 business days, depending on the destination.

Customs Clearance: International orders may be delayed due to customs clearance, which can vary depending on the country.

Product Availability: If you’ve ordered a customized or made-to-order item, it may take longer to ship. We will provide you with an estimated shipping time at checkout.

Once an order has been processed, it’s often too late to make changes to the shipping information. However, if you need to make adjustments, contact us as soon as possible at toys@greenforest.cn. We’ll do our best to assist you, though we can’t guarantee changes once the order is in transit.

If your order arrives damaged or is missing, contact us immediately. We take the quality and safety of our products seriously, and we will work with the courier to resolve the issue as quickly as possible. Be sure to keep all packaging materials and take photos of any damage to help us investigate the problem.