What shipping options do you offer?
You can ship by sea,by air, by courier or by door to door etc.
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What payment methods do you accept?
-As a rule,we accept 100% irrevocable LC at sight, or T/T 30% deposit before production and 70% balance against BL copy.
How do I track my order?
When our order tracking system is officially opened, you can timely know the progress of order execution through it. Although you are not at our work site, we will let you know the progress of each order in time.
What is the minimum order quantity for custom wooden toys/wooden children furniture?
Our minimum order quantity is 1000 sets for wooden toys,500 sets for wooden furniture.
What are Forestoy's commitments to the environment?
We design every toy with sustainability in mind. Our products use FSC-certified sustainable materials. We even make use of our residual sawdust, molding it into complex shapes.
How can I be sure a toy is safe?
All of our toy products meet the European, American, Australian and New Zealand standard safety of toys according to EN71, ASTM and AS/NZS ISO.
What Certificates FORESTOY can provide?
We have BSCI,FSC,ISO 14001,ISO 9001, Wal-Mart Audit et
Do you have after-sales service?
Any problem after sale,please don't hesitate to contact our professional team ,they will actively communicate with you,and cooperate with you to solve it as soon as possible.
How long will it take to receive the customized samples?
It depends on the complexity of the product. Usually about 10-15days after finalizing the design.
Can you provide samples?Any charge?
We are happy to provide samples for your approval before you place an bulk order. So you could know our quality and performance. --Samples charge will be returned when you place a bulk order.
Can you customize wood toys according to my design requirements?
Sure we can customize wood toys according to your requirements. If you have the technical file,send to us,and we will produce the products accordingly. If you don’t have the file, and only have some idea about product,tell us. Our professional team will actively communicate with you,make 3D model drawing according to your requirements and our experience on safety.After you confirm it,then we make technical file and go ahead with sample.